While trying to check if my bank account information was correct on a government form, I encountered this strange and confusing “help” page on the TD website.
I sent them this feedback:
Several parts of this help page are confusing. First, it says “Transit or Branch Number” when it really should say “Transit or Branch Number plus location digit”. “Transit or Branch Number” implies that the Transit number is equal to the Branch number. But this is contradicted by the description, which says that the Transit number is the Branch number plus one digit to indicate the location/province. Second, the description of “Designation number” is unclear. It seems identical to the Transit number’s description. Yet the diagram example shows it is not. Third, how is the four digits a “branch location number” if a fifth number is called “Branch Locator”? If the four digits are already the location number, why is another digit required before the branch can be located? Fourth, how does the sentence “You can find your branch number by using our Branch Locator” make any sense? The branch number is the four digit number. So how can the Branch locator (one digit) help us to find the four digit number?